We give clothing and accessories of our production a warranty of at least one year. The warranty covers material and manufacturing defects. Depending on the defect, a product covered by the warranty will be mended or, if mending is not possible, replaced with a new, similar or equivalent product.
With Gore-Tex® products, we follow Gore’s warranty policy. The decision on whether a product is covered by the Gore Tex® warranty is made on the basis of case-specific evaluation of the material, in view of its condition and age, in accordance with instructions from W. L. Gore & Associates. Each product for which a claim has been made will be inspected and tested in the manner required. When the evaluation has been completed and if the product is deemed to meet the warranty conditions, it will be either mended or replaced with a new product.
The warranty does not cover wear resulting from normal use or damage resulting from improper use or poor care.
The processing time for claims is 1–2 weeks. If the product needs to be sent to W. L. Gore & Associates for further inspection, the processing time may be longer. Any deviations will be communicated specifically.
Any claims or requests for mending under warranty should be sent to the following address, with the product properly packed:
Sasta Oy / reklamaatiot
Eteläinen Kauppatori 4
75500 NURMES, Finland
In Finland, the package can be sent via Itella’s free customer-return service. Write the contract number, 602 631, on the package.
Please include the following information inside the package:
• sender’s contact information
• a brief description of the defect and any special observations
• a copy of the purchase receipt
Please note that the product must be delivered to us clean. If the product requires washing before the warranty mending, we will charge €5 for this washing. If the defect is deemed to be due to normal wear or caused by the customer (by, for example, incorrect washing), the warranty does not apply. In such cases, the mending will be charged for in accordance with our mending price list, and the postage too will be collected from the customer.
Don’t forget to ask for a receipt for your customer return at the post office and keep it safe.
Claims related to Kaira shoes
We give Kaira shoes a one-year warranty, which covers material and/or manufacturing defects. The warranty does not cover wear resulting from normal use or damage resulting from improper use or poor care.
If you are not satisfied with the waterproofness or other properties of your shoes, you can send the shoes to us for inspection during the warranty period. Follow the instructions for customer returns of clothing and accessories (see above).